Assessment Stats
Total Questions: 20
Passing Threshold: 100%
Passing Threshold: 100%
1) | What are the 4 Front Store and Pharmacy behaviors that support myCustomer? |
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2) | A key resource you will use to support your training and development at CVS is: |
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3) | CVS Caremark's purpose is to help people on their path to _______ _______. |
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4) | What are the CVS Caremark values: Innovation, Caring, Integrity, Accountability and _______? |
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5) | Which of the following statements BEST describes the importance of practicing “GOT Heart?” with every customer? |
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6) | Which of the following metrics are measured in the Pharmacy on the myCustomer Experience Scorecard? |
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7) | The standard at CVS is that whenever there are three people in line at the register, the person at the register should ________. |
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8) | What is TRUE about rainchecks? |
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9) | What does G.O.T. stand for? |
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10) | Which of the following statements is TRUE about CVS Brand products? |
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11) | Which of the following statements describe CVS’s Strategy? |
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12) | Why is it important to handle customer issues using “Acknowledge, Apologize and Act”? |
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13) | How does CVS define the value, “Innovation”? |
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14) | Which of the following abbreviations refers to the CVS/pharmacy customer service model? |
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15) | What tool provides feedback on how the customer’s experience was impacted while you were working in the store.? |
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16) | What is the first thing you should do when a customer requests a sale item once you’ve determined that item is out of stock? |
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17) | Which of the following is measured in the Front Store on the myCustomer Experience Scorecard? |
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